📋 Service Agreement and Privacy Policy

The Dust, LLC
Effective Date: February 15, 2015

The Dust, LLC (“The Dust,” “we,” “us,” or “our”) provides professional House Cleaning Services and Office Workspace Cleaning Services in select Michigan communities, subject to the terms, limitations, and conditions set forth in this Service Agreement and Privacy Policy (“Agreement”).

This Agreement governs all services provided by The Dust, LLC, including but not limited to Routine Maintenance Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, Post-Construction Cleaning, and Office Workspace Cleaning (collectively, the “Named Services”). Each Named Service is intentionally defined and offered under controlled scope, safety standards, and pricing assumptions.

By requesting an estimate, scheduling service, approving a work order, or accepting an estimate electronically or otherwise, you acknowledge that you have read, understand, and agree to be bound by this Agreement in its entirety. Acceptance of any estimate issued by The Dust, LLC constitutes full acceptance of this Service Agreement and Privacy Policy, whether or not a separate signature is obtained.

The Dust, LLC provides House Cleaning Services exclusively in the following locations:

• St. Clair Shores, Michigan
   
• Grosse Pointe Park, Michigan
   
• Grosse Pointe Farms, Michigan
   
• Grosse Pointe Woods, Michigan
   
• Grosse Pointe Shores, Michigan
   
• Grosse Pointe City, Michigan
   

House Cleaning Services include, when specifically quoted and approved:

• Routine Maintenance Cleaning
   
• Deep Cleaning
   
• Move-In Cleaning
   
• Move-Out Cleaning
   
• Post-Construction Cleaning

The Dust, LLC provides Office Workspace Cleaning Services in the following locations:

• Grosse Pointe Park, Michigan
   
• Grosse Pointe Farms, Michigan
   
• Grosse Pointe Woods, Michigan
   
• Grosse Pointe Shores, Michigan
   
• Grosse Pointe City, Michigan
   
• St. Clair Shores, Michigan
   
• Eastpointe, Michigan
   
• Warren, Michigan
   
• Sterling Heights, Michigan
   
• Roseville, Michigan
   
• Fraser, Michigan
   
• Clinton Township, Michigan
   

Office Workspace Cleaning Services are limited to commercial, professional, and administrative workspaces only and do not include residential dwellings.

All House Cleaning Services and Office Workspace Cleaning Services provided by The Dust, LLC are performed in accordance with established safety standards, industry best practices, and the defined scope of the specific Named Service approved in your estimate.

Standard service pricing is based on the following assumptions:

• All cleaning and dusting can be safely performed from floor level using extension poles up to twelve (12) feet in length, and
   
• Access requirements do not exceed the use of a two-step ladder.
   

These assumptions apply to Routine Maintenance Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, Post-Construction Cleaning, and Office Workspace Cleaning, unless otherwise stated in writing.

Any work that requires:

• reaching beyond what can be safely accessed with a 12-foot extension pole, and/or
   
• the use of any ladder higher than a two-step ladder,
   

is not included in standard pricing and is considered non-standard work.

Non-standard work:

• may result in additional charges,
   
• may require separate written approval, and
   
• may be declined entirely if The Dust, LLC determines the work cannot be performed safely or reasonably.
   

The Dust, LLC reserves sole discretion to determine whether height-related work falls outside standard service parameters.

The Dust, LLC does not provide, and will not be contracted to provide, the following services under any circumstance for House Cleaning Services or Office Workspace Cleaning Services:

• Biohazard cleaning
   
• Trauma, crime-scene, or bodily-fluid remediation
   
• Hoarding remediation
   
• Mold inspection or mold remediation
   
• Asbestos-related cleaning
   
• Lead-related cleaning
   
• Hazardous waste removal
   
• Toxic, corrosive, or regulated chemical cleaning
   
• Any service requiring specialized licensing outside standard residential or commercial cleaning operations
   

Requests for excluded services will be refused, even if inadvertently included in an estimate or discussed verbally.

Client authorization for non-standard work, including height-related work or additional services outside the original scope, may be provided verbally, electronically, or in writing. Any verbal authorization (including statements such as “go ahead,” “add that,” or “add it to my next invoice”) constitutes approval to perform the work and to apply the associated charges to the current or next invoice.

Clients receiving House Cleaning Services or Office Workspace Cleaning Services from The Dust, LLC agree to:

1. Provide safe and reasonable access to the property during scheduled service times.
    
2. Ensure the property is free from hazards that may prevent safe performance of the Named Services, including unsecured pets, loose objects, or unsafe conditions.
    
3. Remove or secure valuable, fragile, or irreplaceable items prior to service. The Dust, LLC is not responsible for damage to items left in unsecured or unsafe locations.
    
4. Clearly communicate any special instructions regarding the scope of service, areas to avoid, or cleaning preferences.

• Clients must provide access to all areas included in the scheduled Named Service.
   
• The Dust, LLC reserves the right to reschedule services if safe access is not provided or if the property presents hazards beyond normal cleaning conditions.
   
• Failure to provide adequate access may result in additional charges or service delays.

• The Dust, LLC will perform services based on the condition of the property at the time of service.
   
• Pre-existing damage, heavy clutter, or unsafe conditions may require adjustments to pricing or postponement of service.
   
• Standard equipment and tools provided by The Dust, LLC are intended for routine and deep cleaning. Special requests requiring non-standard equipment or tools may incur additional charges.

Clients and their representatives agree not to solicit, hire, or engage any employee, contractor, or staff member of The Dust, LLC for any cleaning services or related work during the term of service and for a period of 12 months after the final service date.

Violation of this clause may result in legal remedies and recovery of fees, including costs associated with hiring, training, and lost revenue.

• Any client information shared with The Dust, LLC, including contact details, property information, and service preferences, is considered confidential.
   
• The Dust, LLC will not disclose client information except as required by law, to authorized subcontractors, or for operational purposes directly related to providing the Named Services.
   
• Employees and contractors of The Dust, LLC are bound by NDAs and confidentiality obligations to ensure protection of client information.

By accepting an estimate or scheduling services, clients acknowledge they have read and understood The Dust, LLC’s Privacy Policy, which governs:

• Collection, storage, and use of client information
   
• Communication practices, including email notifications, service reminders, and marketing communications (clients may opt-out where applicable)
   
• Security measures to protect personal and payment information
   
• Compliance with applicable Michigan and federal privacy regulations
   

The Privacy Policy is incorporated into this Service Agreement, and acceptance of any estimate constitutes acceptance of both the Agreement and the Privacy Policy.

The Dust, LLC performs all Named Services with care, professionalism, and attention to detail. However, The Dust, LLC is not liable for:

• Pre-existing damage to property or items
   
• Items left unsecured, fragile, or outside normal cleaning areas
   
• Damage resulting from unsafe property conditions or client failure to follow Client Responsibilities
   
• Any service excluded under Excluded Services or Height Limitations & Non-Standard Work
   

Clients agree that The Dust, LLC’s liability for any claim, loss, or damage is limited to the total amount paid for the specific Named Service during which the incident occurred.

• Services are performed under the constraints of safety, equipment limitations, and reasonable access.
   
• Any work beyond standard service scope (e.g., heights exceeding 12-foot extension poles or ladders higher than two steps, or excluded hazardous services) requires separate approval and may incur additional fees.
   
• The Dust, LLC may refuse service if conditions are unsafe or exceed the defined limitations of the Named Service.
  Services are performed under the constraints of safety, equipment limitations, and reasonable access.
   
• Any work beyond standard service scope (e.g., heights exceeding 12-foot extension poles or ladders higher than two steps, or excluded hazardous services) requires separate approval and may incur additional fees.
   
• The Dust, LLC may refuse service if conditions are unsafe or exceed the defined limitations of the Named Service.
  
• Services approved verbally by the client are deemed authorized services under this Agreement and are subject to the same limitations, exclusions, and liability provisions as services approved in writing or electronically.

Clients agree to indemnify and hold harmless The Dust, LLC, its employees, contractors, and agents from any claims, damages, losses, or expenses arising out of:

• Client negligence or failure to comply with Client Responsibilities
   
• Unauthorized requests for excluded services
   
• Misrepresentation of property conditions or access limitations

• Standard payment methods include credit/debit cards, ACH transfers, or other electronic payment methods approved by The Dust, LLC.
   
• Additional charges for non-standard work, height-related work, or any special services will be billed separately and must be approved by the client prior to execution.

• Verbal approval of additional services or charges authorizes The Dust, LLC to bill such charges to the current invoice or the next scheduled invoice.  

• Acceptance of any estimate, approval of additional charges, or authorization of services whether written, electronic, or verbal constitutes full acceptance of this Service Agreement and Privacy Policy.
    
• By accepting an estimate, the client agrees to all Named Services, Service Areas, Pricing, Exclusions, Height Limitations, and Non-Solicitation provisions outlined in this Agreement.

• This Agreement is legally binding under Michigan law and governs all disputes, claims, and responsibilities related to services performed by The Dust, LLC.  
• Any modifications to this Agreement must be made in writing and signed by an authorized representative of The Dust, LLC.  
• If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full force and effect.